"What Do I Say When..."

Description for "WHAT DO I SAY WHEN...": A GUIDEBOOK FOR GETTING YOUR WAY WITH PEOPLE ON THE JOB by Muriel Solomon:

Have you ever been faced with situation like these, where you had to say "something", but you just couldn't find the right words?

Now you can. Easily. this comprehensive guidebook features over 200 word-for-word dialogues that put you in complete control of even the most difficult office situations...helps you turn any business encounter around so it serves your purposes...and makes it easy to get the people you work with to agree with you fast, and give you what you want.

And that's just the beginning! In this guidebook, Muriel Solomon draws from her more than 30 years of experience as a communications specialist to show you what you can say to smooth your relationship with a difficult boss...the key to getting upper management to listen to you and take your ideas seriously...a smart tactic for shaping up the employee who is constantly late...the secret to getting your co-workers to pull their weight on a team project...simple, yet effective techniques for staying calm and cool when speaking in front of a large audience...and much, much more.

And to make it easy for you to get the exact help you need fast, the book is divided into three distinct sections; giving you ready-to-use dialogues for each of the different roles you play at work: supervisor, colleague, and subordinates.

Plus, for each situation, you not only get hard-hitting advice on what attitude to take and tone to use---you actually get the exact "words" to "say" to solve quickly and effectively the tough "people" problems that are a frequent part of your daily routine.

No matter what field you're in, the ability to handle the people you work with skillfully---not only knowing what to say, but how to say it---can spell the difference between a career that's stalled-out cold and one that's on course toward a promising future. Now you have---packed between the covers of one book---ready-to-use dialogues that get you through virtually every business situation you will ever face. It's a guidebook no manager should be without.